As the biggest shopping season of the year approaches, we have a couple reminders for you.
Debit cards have a daily purchase limit of $500. If you plan to spend more than $500, call the bank ahead of time to have your limit raised. This will save you time and frustration while in the checkout line.
We strongly advise against using your debit card for online purchases. Using a debit card online puts you at a greater risk for fraud. If you are contacted by the fraud center via phone, text, or email, please respond either "yes" or "no" to the transaction(s) in question. If you do not respond, your debit card will be blocked for your protection.
If you have any questions, please contact the bank.
Fraud Center Alerts
On October 2nd, the Fraud Center will implement a new alert to notify customers of authorization restriction declines.
If your card is declined for attempting a restricted transaction, the Fraud Center will email and send a text message 24/7 letting you know they have attempted a restricted transaction. You will have the option to confirm fraud, or if valid you will be asked to contact the financial institution for further assistance.
This new rule will help you understand why your transaction failed and gives you the opportunity to confirm fraud immediately. Transactions declined in real-time are highly suspect and should be reviewed by you. The Fraud Center will not place a voice call to you for these types of transactions.