To better serve our customers... Over the next few months, you will begin seeing changes to your banking experience, here at Pioneer Bank of Wisconsin. We will be converting to a live system on November 16, 2015. We will keep you updated with these changes.
ATMs: During the transition, ATMs may be inoperable for a short time. Please remember that you may use your Pioneer Bank of Wisconsin MasterCard® debit card at any ATM that participates in the following networks: PLUS, Cirrus, Pulse, and SUM
Bill Pay: There will be changes to the bill pay system. Current payees will transfer to the new bill pay system and you will not need to reestablish your payees or scheduled payments. However, if you are currently enrolled in eBills, you will need to re-enroll on the new system. After the transition, you will not have access to your bill payment history. If you would like to maintain a copy of your bill payment history, you will need to download the information by 11/09/2015 at 6:00 p.m.
Electronic payments made through bill pay will not process unless funds are available in your checking account. If the funds are not available, the system will retry for 5 consecutive business days to process the payment. After 5 attempts, the payment will not process and will be canceled. Please note that the scheduled payment will draft from the checking account 1-2 days prior to the due date that has been selected.
You will be unable to access bill pay from 11/09/2015 until 11/16/2015; however, any payments that have been scheduled in bill pay will process without interruption.
Debit Cards: Debit card customers will continue to use their current Pioneer Bank of Wisconsin MasterCard® debit cards. After 11/06/2015 you will not be able to order or do maintenance on your debit card until 11/16/1015.
Electronic Statements & Notices: The delivery method for electronic statements and notices will change. Currently, statements and notices are emailed to you. After the transition, you will access statements and notices in internet banking. More information will be provided in the future about this change.
Internet Banking: There will be changes to internet banking. You will be unable to access internet banking from 11/13/2015 at 4:30 p.m. until 11/16/2015; however, any transfers that have been scheduled in internet banking will process without interruption. All transfers must be input into internet banking by 4:30 p.m. on 11/12/2015. The internet banking webpage will be enhanced to include customizable screens. More information will be provided in the future about this change.
Paper Statements & Notices: Your paper statements and notices will have a different look but contain the same information that you are accustomed to. This is applicable to both deposit accounts and loans.
Remote Deposit Capture (RDC): The software used to process RDC will change. More information will be provided in the future about this change.
Telephone Banking: The prompts in Telephone Banking will be updated to better suit your needs.
NO MORE MONTHLY ATM/DEBIT CARD FEES!
Effective February 1, 2015 for both new & current customers.
Q: What does this mean for you?
A: There will no longer be $1.25 monthly fee! (No-Fee ATM withdrawals can be made at our Branch Location. $1.50 fee still applies at NON Pioneer Bank of Wisconsin ATMS.)
Pioneer Bank of Wisconsin Customers: Please be aware that The Home Depot has confirmed a data breach to their payment systems. This means that any customer that has used their debit card at The Home Depot from April forward could potentially be at risk. If you believe you are at risk, please call us at 715.532.5551. You may be reissued a new debit card. If you do not want a new debit card reissued to you, we suggest you monitor your account activity for your protection. The easiest way to monitor your account activity is through our Online Banking service (www.pioneerbankwis.com) OR our Telebancing service (1.800.208.0082 EXT 145). You may also visit The Home Depot website at https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx for more detailed information.
ALERT! We have customers reporting that they are receiving calls from MasterCard about fraudulent activity on their debit cards. THESE CALLS ARE A PHISHING SCAM. DO NOT call the number the automated system provides you with and DO NOT enter your account number or give away any other personal information. AGAIN, THESE CALLS ARE A PHISHING SCAM. Only the bank (Pioneer Bank of Wisconsin), if need be, will contact you about suspected fraudulent activity. MasterCard will not. If you have any other concerns, please call us at 715.532.5551. Thank you.
ATTENTION CUSTOMER - SUPPORT HAS ENDED FOR WINDOWS XP
Please read carefully:
Support for Windows XP ended on April 8, 2014. This means there will no longer be any patches or updates to complete for computers running on Windows XP. If your computer is still running on Windows XP and you are accessing the internet; your information may be vulnerable.
In order for you to make sure your computer remains safe and secure, you will need to update your operating system to Windows Vista or newer, if you have not already done so. Not updating your operating system may allow hackers to gain control of your individual PC and obtain your private information because your computer is not being protected. Support from certain vendors will no longer be available after June 20, 2014.
If you have questions or concerns about this, please call Pioneer Bank of Wisconsin at 715.532.5551.
WE ARE NOW ON FACEBOOK! Visit us at: www.facebook.com/pioneerbankwis
NOTICE: All customers currently receiving E-Statements will now begin receiving our quarterly newsletter, ePioneer, via email. If you do not wish to receive these emails, please use the unsubscribe tool available near the bottom of our quarterly newsletter email or call us at 715.532.5551. Thank you.